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RealPlayer Fix

Real Player Issues With Fixes

Part 1

1. How to Clean uninstall and Reinstall Real player
   * Uninstall from Add or Remove Program
   * Goto Program files - Real - Real player ( Delete Real Player )
   * Goto Program Files - Real - common Files - Real ( Delete this Real Folder )

To install Real Player
   * Goto website www.real.com and click Download now
KB 7178
2. Connection to the server lost or Network error

   *  Check Connection Settings in Realplayer
   *  Disable Proxy settings and Do HTTP cloacking
   *  Reset IE , Reduce Security level to Medium in IE 7
   *  Try Configuring Windows Firewall and External Security firewall  ( www.snipurl.com/firewall )

3. Unable to Burn DVD using Real Player 11
    *  Check Cust signed in to Real player 11
   * Check Cust trying to burn the content more than 60 min
   *  Check Cust having DVD burner
   *  Activate Imapi CD burning  and update all ASPI layers in Real player
   *  Deselect all Default Media players from "Set Access Program's and Defaults "
   *  Uninstall and Reinstall Real player

4. Feeds are not loading
 * Check Connection Settings in Realplayer
   *  Disable Proxy settings and Do HTTP cloacking
   *  Reset IE , Reduce Security level to Medium in IE 7
   *  Try Configuring Windows Firewall and External Security firewall  ( www.snipurl.com/firewall )

5. How to Burn CD
   
     *  In Real player  Burn/Transfer page, Select CD Burner.
     *  Select CD Type  ( Audio CD or MP3 CD or Data CD )
     *  Select Add Tracks from My Library in the Tasks area of the sidebar to browse and select the files you want to add to  your custom CD
     * Click on " Burn a CD "
(Note * to get premium features of Advanced CD burning make sure Cust have Real player plus)
KB 2593

6. Real Player has Encountered a Problem Needs to Close
   * Clean Temp , %temp% , Cookies , prefetch and unplug All USB devices and check
   * Clean uninstall and Reinstall Real player
KB no

7. Service Unavailable
   *  Check Connection Settings in Realplayer
   *  Disable Proxy settings and Do HTTP cloacking
   *  Reset IE , Reduce Security level to Medium in IE 7
   *  Try Configuring Windows Firewall and External Security firewall  ( www.snipurl.com/firewall )

KB 5868

8. Unable To Access Real player plus Features
  * Check Cust is having Exact Membership ( For Real player 10 or 10.5 Subscription holders will  to get Real player plus  features in Real player 11 ) - in this case Unistall Real player 11 and Reinstall Real player 10.5
  * Check Cust Signed in to Real player if already signed in Signout and sign in
  * Delete Temp files , IE reset and Try

9. OutSide of US
   *  Open IE and Enable Cookies in Privacy ( Tools - Internetoptions - Privacy - on left hand side u can find a scroll bar by default it will be in MEDIUM scroll down to bottom it says Accept All Cookies
   *  Enable Real Player Cookies in Real player - Preferences

10. General Error
   *  Reset IE and Configure Firewall or Disable Firewall
   *  Clean uninstall and Reinstall Real player
       General Error - While Burning DVD
    *  Make Real Player as Default player in Set programs access and defaults

11. Purchased Song Missing in Library
   *  Make Sure Cust Bought all the songs in the same computer
   *  Click File - Select " Scan Disk for Media "  and import Songs once again to library

12. Purchased Songs Unable to Download or Freeze while Downloading
   *  Reset IE , Delete Temp files , Cookies
   *  Check Connection Settings in Realplayer
   *  Configure Firewall or Disable Firewall ( Disable with Supervisor permission and Enable it at end of the call )

13. Purchased Track Not Playing or Play back error
   *  Check Cust bought the track from Music Store
   *  Delete basi3260.dll and mcs.rma
   * Deauhotize all Computers in Rhap tool
   * Open Real Player - Click View - Select Music Store - Click Manage Account - on the left hand side select ADDCOMPUTER - it will ask to Enable Music Store - Click Enable and Rename
    * Check Computer is Successfully Added in Rhap Tool
    * Try to play if not works install Helix Licence ( snipurl.com/realhelix )

14. Owner Not Authorized PC
   *  Deauthorize All computers in Rhap Tool ( Machine list )
   * Open Real Player - Click View - Select Music Store - Click Manage Account - on the left hand side select ADDCOMPUTER - it will ask to Enable Music Store - Click Enable and Rename
   * Check Computer is Successfully Added in Rhap Tool

15.  Unsupported Media Type' error when transferring a RealPlayer Music Store song to a device?

   * Delete optimized files in RealPlayer, then try to transfer again.
   * Deauthorize computer in Rhaptool , Delete basi3260 and mcs.rma
   * Open Real player and sign in , click View and select music store
   * Sign in to Manage account in music store on the right hand side top corner
   * Click ADD COMPUTER , name your computer , it will ask to enable Music Store – Enable it
   * Check Music Store is Authorized correctly in Rhap tool tell Cust to play track Transfer track
   * Else install Helix manually (link : http://tinyurl.com/6ymca ) and Try
   * Check the available space on your device.
   * Check if the song folder on your device is full.
KB 427

16. Insufficient Rights While Burning Cd
   *  Check Cust bought the track from Music Store
   * 
Check Cust selected Audio CD as CD Type
   *  Delete basi3260.dll and mcs.rma
   * Deauhotize all Computers in Rhap tool
   * Open Real Player - Click View - Select Music Store - Click Manage Account - on the left hand side select ADDCOMPUTER - it will ask to Enable Music Store - Click Enable and Rename
   * Check Computer is Successfully Added in Rhap Tool
   * Try to play if not works install Helix Licence ( snipurl.com/realhelix )

4. Unable to Burn DVD
   
*  Check Cust signed in to Real player 11
    *  Check Cust having DVD burner
    *  Activate Imapi CD burning  and update all ASPI layers
    *  Clean uninstall Real player and Reinstall then try to burn



Part 2

 Real Player Plus Features

Works with iPod
Transfer Web videos to your iPod with a single click.

DVD Burning
Burn Web videos to DVD and watch them whenever you want.

Advanced CD Burning
Rip, mix and burn CDs and MP3s — fast!

Graphic EQ and Crossfade
Get the perfect sound and mix with a 10-band equalizer and crossfade.

Analog Recording
Transfer vinyl, tapes, and voice input into digital files.

Advanced Video Controls
 Adjust your viewer like a TV. Handy sliders let you customize your brightness, contrast and sharpness.                                                                                                                                                                               ;                                  
Toolbar Mode
Save valuable desktop space while you're multitasking.
 
Universal Player
Play every major media type, including QuickTime MPEG-4, Windows Media, DVDs and CDs.

Online Radio
Tune in to over 3,200 stations worldwide for endless listening.

Real Broadband Essentials

Real Broadband Essentials includes all these online security features:

Virus & Spyware Protection
McAfee eliminate threats to your computer

Pop-Up Blocker
Block annoying pop-up ads instantly and search with the Google Toolbar.

ID Theft Insurance
Up to $1,000 coverage against ID theft and computer damage.

Parental Controls
Block pornography and protect your family with Net Nanny™.

Home Networking Network Magic™
makes setting up a secure home network a snap.

Firewall - McAfee Personal Firewall Plus
keeps intruders off your computer.

Tune Up & Repair
Repair problems and optimize system performance with System Mechanic 7™.

Photo and Video Backup
Keep your memories safe with FotoTime online storage for your digital photos and videos

RealPlayer® Plus
Download Web videos with a single click and burn them to DVD with the newest version of RealPlayer.

Link : http://broadband.real.com


Superpass

Download 10 free songs
Get one free game
Watch full–length movies and TV — free
Real Player Plus Features
Watch BigBrother
http://superpass.real.com

NFL
  1. Go to www.nfl.com/fieldpass
  2. inside that on the right hand side you can find " Current user click here " in green bar click on that
  3. new page opens you can find " pre season , Regular and post season game " - select the game by clicking drop down on GOTO - you can find visiting team Real and home team Real
  4. It will ask to sign in - type email and password - Real player opens and play game
  5. If unable to stream feeds well - check with Real player Connection settings , Proxy , HTTP clocking and Firewalls.
KB No : 5315
 

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Ongoing Issues

RAC V3 Network error on redownloading SR 137155 , Mp3 Store Unable to " Add to Cart " DELTA GARDEN - SR 138895 , Rhapsody Track Cannot be Imported to Library - SR 131511 , Unable to Access Rhapsody library from Rhapsody.com - SR 147265 , Unable to Cancel Verizon Account - SR147265 , RDS Device Connection error its an ongoing issue , 500 servlet error on accessing Download History -SR140187 , Unable to Access CS tool - SR 149821 This website was created for free with Own-Free-Website.com. Would you also like to have your own website?
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