Real Player Issues With Fixes
Part 1
1.
How to Clean uninstall and Reinstall Real player
* Uninstall from Add or Remove Program
* Goto Program files - Real - Real player ( Delete Real Player )
* Goto Program Files - Real - common Files - Real ( Delete this Real Folder )
To install Real Player
* Goto website
www.real.com and click
Download now
KB 7178
2. Connection to the server lost or Network error
* Check
Connection Settings in Realplayer
* Disable Proxy settings and Do
HTTP cloacking
* Reset IE , Reduce Security level to Medium in IE 7
* Try Configuring Windows Firewall and External Security firewall (
www.snipurl.com/firewall )
3.
Unable to Burn DVD using Real Player 11
* Check Cust signed in to Real player 11
* Check Cust trying to burn the content more than 60 min
* Check Cust having DVD burner
* Activate Imapi CD burning and update all ASPI layers in Real player
* Deselect all Default Media players from "Set Access Program's and Defaults "
* Uninstall and Reinstall Real player
4.
Feeds are not loading
* Check
Connection Settings in Realplayer
* Disable Proxy settings and Do
HTTP cloacking
* Reset IE , Reduce Security level to Medium in IE 7
* Try Configuring Windows Firewall and External Security firewall (
www.snipurl.com/firewall )
5.
How to Burn CD
* In Real player Burn/Transfer page, Select CD Burner.
* Select CD Type ( Audio CD or MP3 CD or Data CD )
* Select Add Tracks from My Library in the Tasks area of the sidebar to browse and select the files you want to add to your custom CD
* Click on " Burn a CD "
(Note * to get premium features of Advanced CD burning make sure Cust have Real player plus)
KB 2593
6.
Real Player has Encountered a Problem Needs to Close
* Clean Temp , %temp% , Cookies , prefetch and unplug All USB devices and check
* Clean uninstall and Reinstall Real player
KB no
7.
Service Unavailable
* Check
Connection Settings in Realplayer
* Disable Proxy settings and Do
HTTP cloacking
* Reset IE , Reduce Security level to Medium in IE 7
* Try Configuring Windows Firewall and External Security firewall (
www.snipurl.com/firewall )
KB 5868
8.
Unable To Access Real player plus Features
* Check Cust is having Exact Membership ( For Real player 10 or 10.5 Subscription holders will to get Real player plus features in Real player 11 ) - in this case Unistall Real player 11 and Reinstall Real player 10.5
* Check Cust Signed in to Real player if already signed in Signout and sign in
* Delete Temp files , IE reset and Try
9.
OutSide of US
* Open IE and Enable Cookies in Privacy ( Tools - Internetoptions - Privacy - on left hand side u can find a scroll bar by default it will be in MEDIUM scroll down to bottom it says Accept All Cookies
* Enable Real Player Cookies in Real player - Preferences
10.
General Error
* Reset IE and Configure Firewall or Disable Firewall
* Clean uninstall and Reinstall Real player
General Error - While Burning DVD
* Make Real Player as Default player in Set programs access and defaults
11.
Purchased Song Missing in Library
* Make Sure Cust Bought all the songs in the same computer
* Click File - Select "
Scan Disk for Media " and import Songs once again to library
12.
Purchased Songs Unable to Download or Freeze while Downloading
* Reset IE , Delete Temp files , Cookies
* Check
Connection Settings in Realplayer
* Configure Firewall or Disable Firewall ( Disable with Supervisor permission and Enable it at end of the call )
13.
Purchased Track Not Playing or Play back error
* Check Cust bought the track from Music Store
* Delete basi3260.dll and mcs.rma
* Deauhotize all Computers in Rhap tool
* Open Real Player - Click View - Select Music Store - Click Manage Account - on the left hand side select ADDCOMPUTER - it will ask to Enable Music Store - Click Enable and Rename
* Check Computer is Successfully Added in Rhap Tool
* Try to play if not works install Helix Licence ( snipurl.com/realhelix )
14.
Owner Not Authorized PC
* Deauthorize All computers in Rhap Tool ( Machine list )
* Open Real Player - Click View - Select Music Store - Click Manage Account - on the left hand side select ADDCOMPUTER - it will ask to Enable Music Store - Click Enable and Rename
* Check Computer is Successfully Added in Rhap Tool
15.
Unsupported Media Type' error when transferring a RealPlayer Music Store song to a device?
* Delete optimized files in RealPlayer, then try to transfer again.
* Deauthorize computer in Rhaptool , Delete basi3260 and mcs.rma
* Open Real player and sign in , click View and select music store
* Sign in to Manage account in music store on the right hand side top corner
* Click ADD COMPUTER , name your computer , it will ask to enable Music Store – Enable it
* Check Music Store is Authorized correctly in Rhap tool tell Cust to play track Transfer track
* Else install Helix manually (link : http://tinyurl.com/6ymca ) and Try
* Check the available space on your device.
* Check if the song folder on your device is full.
KB 427
16. Insufficient Rights While Burning Cd
* Check Cust bought the track from Music Store
* Check
Cust selected Audio CD as CD Type
* Delete basi3260.dll and mcs.rma
* Deauhotize all Computers in Rhap tool
* Open Real Player - Click View - Select Music Store - Click Manage Account - on the left hand side select ADDCOMPUTER - it will ask to Enable Music Store - Click Enable and Rename
* Check Computer is Successfully Added in Rhap Tool
* Try to play if not works install Helix Licence ( snipurl.com/realhelix )
4. Unable to Burn DVD
* Check Cust signed in to Real player 11
* Check Cust having DVD burner
* Activate Imapi CD burning and update all ASPI layers
* Clean uninstall Real player and Reinstall then try to burn
Part 2
Real Player Plus Features
Works with iPod
Transfer Web videos to your iPod with a single click.
DVD Burning
Burn Web videos to DVD and watch them whenever you want.
Advanced CD Burning
Rip, mix and burn CDs and MP3s — fast!
Graphic EQ and Crossfade
Get the perfect sound and mix with a 10-band equalizer and crossfade.
Analog Recording
Transfer vinyl, tapes, and voice input into digital files.
Advanced Video Controls
Adjust your viewer like a TV. Handy sliders let you customize your brightness, contrast and sharpness. ;
Toolbar Mode
Save valuable desktop space while you're multitasking.
Universal Player
Play every major media type, including QuickTime MPEG-4, Windows Media, DVDs and CDs.
Online Radio
Tune in to over 3,200 stations worldwide for endless listening.
Real Broadband Essentials
Real Broadband Essentials includes all these online security features:
Virus & Spyware Protection
McAfee eliminate threats to your computer
Pop-Up Blocker
Block annoying pop-up ads instantly and search with the Google Toolbar.
ID Theft Insurance
Up to $1,000 coverage against ID theft and computer damage.
Parental Controls
Block pornography and protect your family with Net Nanny™.
Home Networking Network Magic™
makes setting up a secure home network a snap.
Firewall -
McAfee Personal Firewall Plus
keeps intruders off your computer.
Tune Up & Repair
Repair problems and optimize system performance with System Mechanic 7™.
Photo and Video Backup
Keep your memories safe with FotoTime online storage for your digital photos and videos
RealPlayer® Plus
Download Web videos with a single click and burn them to DVD with the newest version of RealPlayer.
Link : http://broadband.real.com
Superpass
Download 10 free songs
Get one free game
Watch full–length movies and TV — free
Real Player Plus Features
Watch BigBrother
http://superpass.real.com
NFL
- Go to www.nfl.com/fieldpass
- inside that on the right hand side you can find " Current user click here " in green bar click on that
- new page opens you can find " pre season , Regular and post season game " - select the game by clicking drop down on GOTO - you can find visiting team Real and home team Real
- It will ask to sign in - type email and password - Real player opens and play game
- If unable to stream feeds well - check with Real player Connection settings , Proxy , HTTP clocking and Firewalls.
KB No : 5315