| Product |
Service Request ( From Sept 13, 2007 till date) |
Tentative Date |
Incident Detail |
| Big Brother |
BB8 - CS can't sign users up for BB8 season finale after Superpass account is canceled {SR# 100993} |
13-Sep-07 |
|
| Rhapsody |
Rhapsody client preventing the machine from authorizing {SR# 96121} |
13-Sep-07 |
|
| Rhapsody |
Rhapsody Admin Tool - 500 Servlet Exception error {SR# 94340} |
13-Sep-07 |
|
| Real Arcade |
RAC - I SPY Treasure Hunt - You need to insert CD message when trying to play game {SR# 74153} |
14-Sep-07 |
|
| Real Player |
RP11 - Is not able to convert to RA lossless or play RA lossless media {SR# 101057} |
14-Sep-07 |
|
| Real Arcade |
RAC V2 - Multiple Playtonium Jigsaw Full version downloads are demo's {SR# 101121} |
15-Sep-07 |
|
| Real Arcade |
RAC: Diner Dash level 2.6-game indicates goal of 9k points but it is actually 12k points {SR# 101181} |
15-Sep-07 |
|
| Rhapsody Online |
Resolved: Firefox on MAC OS X crashes when trying to play music at Rhapsody.com {SR# 101068} |
15-Sep-07 |
|
| Rhapsody |
Rhap error: "A network problem has occurred and you have been signed out" {SR# 101160} |
15-Sep-07 |
|
| Rhapsody Online |
Rhapsody.com: track search returns an error,"Stack overflow at line: 30" {SR#101174} |
15-Sep-07 |
|
| Real Player |
Can't login to Aljazeera {SR#94255} |
17-Sep-07 |
|
| Real Player |
RP 11 - Setup decompression failed during install on Vista {SR# 97120} |
17-Sep-07 |
|
| Real Arcade |
Game Pass credits not being issued each month {SR# 91742} |
17-Sep-07 |
|
| Real Arcade |
RAC - I SPY Treasure Hunt - You need to insert CD,message when trying to play game {SR# 74153} |
17-Sep-07 |
|
| Big Brother |
Resolved: BB8 - CS can't sign users up for BB8 season finale after Superpass account is canceled {SR# 100993} |
17-Sep-07 |
|
| Rhapsody |
Comcast accounts appending Listen ID's {SR#47898} |
18-Sep-07 |
|
| Real Arcade |
Resolved: RAC - I SPY Treasure Hunt - "You need to insert CD" message when trying to play game... {SR# 74153} |
18-Sep-07 |
|
| Big Brother |
BB8 SLTA low bit rate streams {SR#101496} |
19-Sep-07 |
|
| Super Pass |
BBC News (UK region) connection timed out issue via ,realplayer using superpass {SR#101379} |
19-Sep-07 |
|
| Rhapsody |
Rhapsody 4.0.2.345 - memory errors when installing on Windows 2000 sp4 {SR #101408} |
19-Sep-07 |
|
| Big Brother |
Unable to sign in to BB8 Live Chat with "Real" within the nickname {SR#101422} |
19-Sep-07 |
|
| Real Player |
Users getting "Service Unavailable" when signing in to RealOnePlayer v2 Plus {SR#100776} |
19-Sep-07 |
|
| Real Arcade |
European customer not able to buy games while in Indonesia {SR# 101604} |
20-Sep-07 |
|
| Rhapsody |
Prorated credit not applied to Rhapsody account change {SR# 95688} |
20-Sep-07 |
|
| Real Arcade |
RAC Game: Dream Chronicles only has 18 levels rather than the advertised 32 {SR# 100921} |
20-Sep-07 |
|
| Urge Rhapsody |
Urge Rhap:Parts of the music guide is missing for user when signed into account {SR#101537} |
20-Sep-07 |
|
| Rhapsody Online |
Users unable to search "elton" in Artist search on Rhapsody.com {SR#31797} |
20-Sep-07 |
|
| Rhapsody |
Proxy errors when accessing "Shared tracks" link {SR# 101624} |
21-Sep-07 |
|
| Real Arcade |
RAC: Mahjong - The Endless Journey- hangs at loading {SR# 101168} |
21-Sep-07 |
|
| Rhapsody |
Resolved: Rhapsody 4.0.2.345 - memory errors when installing on Windows 2000 sp4 {SR #101408} |
21-Sep-07 |
|
| Rhapsody Online |
Update: Rhapsody.com: track search returns an error,"Stack overflow at line: 30" {SR#101174} |
21-Sep-07 |
|
| Real Arcade |
RAC v1 - ad plays undesired audio {SR# 101751} |
22-Sep-07 |
|
| Real Player |
No audio for NFL game Cowboys - Bears {IR# 31834 } |
24-Sep-07 |
|
| Real Player |
Resolved: No audio for NFL game Cowboys - Bears {IR# 31834 } |
24-Sep-07 |
|
| Rhapsody RDS |
Customer unable to sign in and activate Rhapsody Music Service using Sonos 2.0 {SR #101834} |
25-Sep-07 |
|
| Rhapsody |
FW: Rhap error: "A network problem has occurred and you have been signed out" {SR# 101160} |
25-Sep-07 |
|
| Other |
Resolved: Broken terms and conditions links for some European real.com sites {SR# 100482} |
25-Sep-07 |
|
| Real Arcade |
Resolved: European customer not able to buy games while in Indonesia {SR# 101604} |
25-Sep-07 |
|
| Big Brother |
Update: Unable to sign in to BB8 Live Chat with "Real" within the nickname {SR#101422} |
25-Sep-07 |
|
| Other |
de.real.com and fr.real.com are displaying a blank page {SR# 102053} |
26-Sep-07 |
|
| Rhapsody |
RP 4 "Helix DRM Corrupt/Rhapsody had detect problem in DRM" {SR# 102057} |
26-Sep-07 |
|
| Real Arcade |
Script error when accessing RealArcade v1 {SR #99159} |
26-Sep-07 |
|
| Other |
Update: de.real.com and fr.real.com are displaying a blank page {SR# 102053} |
26-Sep-07 |
|
| Rhapsody |
Resolved: RP 4 "Helix DRM Corrupt/Rhapsody has detect problem in DRM" {SR# 102057} |
27-Sep-07 |
|
| Real Arcade |
Resolved:Script error when accessing RealArcade v1 {SR #99159} |
27-Sep-07 |
|
| Rhapsody |
Resolved:Unable to install Rhapsody 4 on Windows XP Media Center Edition {SR #98765} |
27-Sep-07 |
|
| Super Pass |
SuperPass movie 'A Fish Without a Bicycle' is streaming a 2 minute trailer {SR# 31877} |
27-Sep-07 |
|
| Rhapsody RDS |
Comcast Rhapsody users aren't getting their library to show when they sign into the Sonos RDS {SR# 102302} |
28-Sep-07 |
|
| Rhapsody RDS |
Customer unable to sign in and activate Rhapsody Music Service using Sonos 2.0 {SR #101834} |
28-Sep-07 |
|
| Other |
Resolved: Customers not able to edit "My Information" in "My account" via IE7 {SR# 92437} |
28-Sep-07 |
|
| Real Arcade |
Resolved: RAC v1 - ad plays undesired audio {SR# 101751} |
28-Sep-07 |
|
| Rhapsody Online |
Resolved: Rhapsody online store link at rhapsody.com brings up a blank page. {SR# 102323} |
28-Sep-07 |
|
| Urge Rhapsody |
Resolved:Urge customers unable to migrate to Rhapsody: technical difficulties error message {SR# 102265} |
28-Sep-07 |
|
| Urge Rhapsody |
Urge customers unable to migrate to Rhapsody: technical difficulties error message {SR# 102265} |
28-Sep-07 |
|
| Other |
www.real.com loading intermittently {SR# 102301} |
28-Sep-07 |
|
| Rhapsody |
Rhapsody 4 - Clicking authorize or deauthorize computer does not change the status {SR# 102448} |
29-Sep-07 |
|
| Rhapsody |
Resolved: Rhapsody 4 error "An error has occurred while updating your library"{SR#71220} |
29-Sep-07 |
|
| Rhapsody |
Rhapsody 4 - Clicking authorize or deauthorize computer does not change the status {SR# 102448} |
29-Sep-07 |
|
| Real Player |
Users getting "Service Unavailable" when signing in to RealOnePlayer v2 Plus {SR #100776} |
29-Sep-07 |
|
| Rhapsody |
FW: OSS [SR#77782 ] Rhap 4 - Track not compatible with your device - RhapToGo |
29-Sep-07 |
|
| Rhapsody |
Resolved: Rhap 4 - Track not compatible with your device - RhapToGo {SR# 77782} |
29-Sep-07 |
|
| Rhapsody |
Prorated credit not applied to Rhapsody account change {SR# 95688} |
30-Sep-07 |
|
| Rhapsody |
Resolved: Prorated credit not applied to Rhapsody account change {SR# 95688} |
30-Sep-07 |
|
| Rhapsody |
CS reports that some customers are having difficulties after upgrading to Rhapsody v4, build 2.345... {SR#102641} |
2-Oct-07 |
|
| Rhapsody BBDM |
Best Buy Digital Music Store Download Card not validating {SR#31962} |
2-Oct-07 |
|
| Rhapsody |
Resolved: Rhapsody 4 unable to signon error "User account not found." {SR#100013} |
3-Oct-07 |
|
| Real Player |
Resolved: RP 11 - Setup decompression failed during install on Vista {SR# 97120} |
3-Oct-07 |
|
| Rhapsody |
Rhapsody 4 - Clicking authorize or deauthorize computer does not change the status {SR# 102448} |
3-Oct-07 |
|
| Rhapsody |
Rhap error: "A network problem has occurred and you have been signed out" {SR# 101160} |
4-Oct-07 |
|
| Rhapsody |
Resolved: Artist view in Rhapsody Library shows " Why is my library empty" with Rhapsody 4.0.2.345. {SR# 100570} |
4-Oct-07 |
|
| Rhapsody |
Resolved: Rhap 4.0.2.345 - Encountered an Error and Needs to Close {SR# 100579} |
4-Oct-07 |
|
| Rhapsody |
Rhapsody 4 - Authorization status not updating in Rhapsody 4 .02.355 client {SR# 102825} |
4-Oct-07 |
|
| Other |
Rhapsody Admin Tool not providing refunds {SR# 31961} |
4-Oct-07 |
|
| Rhapsody |
User gets Server Error during library tracks playback when Sansa E200R is authorized {SR#99572} |
4-Oct-07 |
|
| Music Store |
Mstore - Missing server content {IR# 32009 } |
5-Oct-07 |
|
| Music Store |
Mstore - Missing server content {SR# 103043 } |
5-Oct-07 |
|
| Rhapsody |
Resolved: Rhapsody 4 - Composer Bach returns slow results {SR# 98718} |
5-Oct-07 |
|
| Real Player |
Unable to access BBCWorld Live Video Online at BBCWorld.com {SR#77870} |
5-Oct-07 |
|
| Rhapsody RDS |
Update: Customer unable to sign in and activate Rhapsody Music Service using Sonos 2.0 {SR# 101834} |
5-Oct-07 |
|
| Rhapsody RDS |
Customer can't sign in an activate the Rhapsody music service using Sonos 2.0 SR101834 |
7-Oct-07 |
|
| Real Arcade |
RAC: Mahjong - The Endless Journey- hangs at loading {SR# 101168} |
10-Oct-07 |
|
| Rhapsody |
Info Request: im.comcast.net authentication service in error {SR#32081} |
10-Oct-07 |
|
| Rhapsody |
Issue Notification - Comcast - im.comcast.net authentication service in error {SR#32081} |
10-Oct-07 |
|
| Super Pass |
Resolved: SuperPass movie 'A Fish Without a Bicycle' streaming a 2 minute trailer {SR# 31877} |
10-Oct-07 |
|
| Rhapsody |
Resolved: Rhapsody Unlimited Account showing as Rhap 25 {SR #92565} |
11-Oct-07 |
|
| Real Arcade |
Resolved:RealArcade game guide not displayed properly in Vista {SR# 97735} |
11-Oct-07 |
|
| Real Arcade |
Resolved:RAC Game: Dream Chronicles only has 18 levels rather than the advertised 32 {SR# 100921} |
13-Oct-07 |
|
| Real Arcade |
Resolved:RAC: Diner Dash level 2.6-game indicates goal of 9k points but it is actually 12k points {SR# 101181} |
13-Oct-07 |
|
| Rhapsody |
Resolved: Unable to add tracks to a playlist in Rhap 25 account. {SR#94262} |
14-Oct-07 |
|
| Real Arcade |
Private Eye-Greatest Unsolved Mysteries does not save progress {SR#103862} |
16-Oct-07 |
|
| Rhapsody |
Rhapsody 4.0.2.355 - "Rhapsody has encountered a problem and needs to close" (latest build) {SR #104120} |
18-Oct-07 |
|
| Real Player |
RealPlayer: PBA Strikepass - Indy open returns a time out error {SR# 104247 |
19-Oct-07 |
|
| Real Arcade |
Resolved: RealArade GamePass providing multiple GamePass credits {SR# 103701} |
19-Oct-07 |
|
| Rhapsody |
Resolved: Rhapsody 4.0.2.355 - Shared playlists not functioning {SR #104114} |
19-Oct-07 |
|
| Rhapsody |
Rhapsody 4.0.2.355 - Shared playlists not functioning {SR #104114} |
19-Oct-07 |
|
| Rhapsody RDS |
Rhapsody on Tivo not displaying same channel choices {SR# 104260} |
19-Oct-07 |
|
| Rhapsody |
Rhapsody 4 - "This video file is not supported" when trying to download WMA tracks {SR# 104290} |
20-Oct-07 |
|
| Real Arcade |
Monopoly 3 not included with gamepass trial {SR#104591} |
23-Oct-07 |
|
| Rhapsody |
Rhapsody 2.355 - Rhapsody Crash - When highlighting and dragging 75 to 100 tracks in library {SR# 32479} |
25-Oct-07 |
|
| Rhapsody |
Resolved: Rhapsody 4 version 2.355 - Rhapsody Crash - When highlighting and dragging 75 to 100 tracks in library {SR# 32479} |
26-Oct-07 |
|
| Real Player |
Resolved: RP 11 "Unable to launch web browser. Please verify that you have a web browser installed and registered as the default web browser." when clicking on tell me more {SR# 32518} |
26-Oct-07 |
|
| Real Player |
Realplayer security update links (191007) return 404 error {SR# 105120} |
28-Oct-07 |
|
| Urge Rhapsody |
Unable to play Urge Purchased tracks using Rhapsody client {SR# 32540} |
28-Oct-07 |
|
| Big Brother |
BB8 Replay Feeds' different cam views not in Sync {SR#105442} |
1-Nov-07 |
|
| Music Store |
Music Store Home Page Rolling Stones Top 10 Tracks Showing Incorrect Price {SR# 32616} |
2-Nov-07 |
|
| Super Pass |
Superpass - Free Monthly Game Downloading Incorrect Game Title. {SR# 32641} |
4-Nov-07 |
|
| Rhapsody |
Rhap - 4 Transferring RTG tracks to device states that it is transferring, yet nothing happens.{SR# 99240} |
7-Nov-07 |
|
| Super Pass |
Resolved: Monthly Free game link misdirect on Superpass {SR#32660 } |
8-Nov-07 |
|
| Rhapsody |
Resolved: Rhapsody - Jay-Z Album - American Gangster - Missing 3 tracks after purchase {SR# 105917} |
8-Nov-07 |
|
| Rhapsody Online |
Broken link on Rhapsody.com {SR# 32785} |
9-Nov-07 |
|
| Real Player |
Rp10 playing explicit content after security upgrade {SR# 32779} |
9-Nov-07 |
|
| Big Brother |
BB8 Chat Server Down{SR#32817} |
12-Nov-07 |
|
| Rhapsody |
Rhapsody 4 error "An error has occurred while updating your library"{SR#71220} |
12-Nov-07 |
|
| Rhapsody |
Info Request: Urge merge to Rhapsody not completing with subscription and coupon code {SR#103794} |
15-Nov-07 |
|
| Real Player |
RP11-Playboy TV Club subscribers are unable to access content using RP11 {SR# 32900} |
15-Nov-07 |
|
| Urge Rhapsody |
Urge merge to Rhapsody not completing with subscription and coupon code {SR#103794} |
15-Nov-07 |
|
| Rhapsody Online |
Rhapsody Online Washington Mutual page not updating weekly with new music and videos {SR# 32542} |
17-Nov-07 |
|
| Rhapsody |
Rhapsody 4.0.2.355 - "Rhapsody has encountered a problem and needs to close" (latest build) {SR# 104120} |
20-Nov-07 |
|
| Rhapsody Online |
User unable to login to Rhapsody.com {SR#107069} |
21-Nov-07 |
|
| Real Player |
Page Loop for Realplayer 11 download {#107239} |
23-Nov-07 |
|
| Real Arcade |
Resolved: Top 10 games in RealArcade Game Guide are listed out of order {SR# 107236} |
24-Nov-07 |
|
| Rhapsody |
Rhapsody - Kayne West Albums unable to be downloaded after purchase {SR# 33040} |
24-Nov-07 |
|
| Rhapsody |
Rhapsody Encountered an Error and needs to close - mod name NTDLL.dll {SR#33042} |
24-Nov-07 |
|
| Rhapsody |
Unable to download the purchased tracks from the album " Dreaming Out Loud" by OneRepublic {SR#33046} |
25-Nov-07 |
|
| Rhapsody |
Rhap 4 - Kanye West - Stronger - Edited - Error on Downloading { SR# 107246 } |
26-Nov-07 |
|
| Real Arcade |
Expired links for the game "The Treasure on Bing Bong Island" {SR#33140} |
28-Nov-07 |
|
| Real Player |
High Volume of German duplicate Realplayer 11 orders. {SR# 107534} |
28-Nov-07 |
|
| Rhapsody |
Resolved: Rhapsody Encountered an Error and needs to close - mod name NTDLL.dll {SR#33042} |
28-Nov-07 |
|
| Rhapsody |
Rhapsody - "Unable to obtain DRM Info" {SR# 33183} |
30-Nov-07 |
|
| Rhapsody |
Shared Playlists with multiple tracks do not populate/play in Rhapsody Client {SR# 33186} |
30-Nov-07 |
|
| Rhapsody |
Resolved: Rhapsody error "Unable to obtain DRM Info" after sign in {SR# 33183} |
1-Dec-07 |
|
| Rhapsody |
Unable to redeem Wendy's coupon code {SR#107941} |
2-Dec-07 |
|
| Real Arcade |
Game expiration date showing incorrect on canceled Gamepass account {SR#32581} |
4-Dec-07 |
|
| Other |
Unable to search using words in http://service.real.com {SR#108101} |
5-Dec-07 |
|
| Music Store |
Music Store Account History Missing after applying credit {SR#88753} |
7-Dec-07 |
|
| Rhapsody |
Vista users receive "Helix DRM corrupt" error in Rhapsody {SR# 91474} |
7-Dec-07 |
|
| Rhapsody |
Best Buy sweet tracks offer {SR#108594} |
8-Dec-07 |
|
| Rhapsody |
Error "Failed to download" while trying to download purchased tracks from Rhapsody client |
10-Dec-07 |
|
| Rhapsody |
Error while downloading purchased tracks from Rhapsody client {SR#108609} |
10-Dec-07 |
|
| Rhapsody Online |
Unable to sign in to online Rhapsody www.rhapsody.com (SR 107069) |
10-Dec-07 |
|
| Real Arcade |
NFL Field Pass - Commercials interrupting game feed {SR#32883} |
12-Dec-07 |
|
| Real Player |
Premium radio station KNAC is not streaming |
12-Dec-07 |
|
| Rhapsody RDS |
RDS sonos unable to obtain user rhapsody library {SR#33380} |
12-Dec-07 |
|
| Rhapsody |
Resolved: Best Buy sweet tracks offer {SR#108594} |
12-Dec-07 |
|
| Rhapsody |
Resolved: Unable to login to Rhapsody software - " account not found" {SR# 33378} |
12-Dec-07 |
|
| Real Player |
Resolved: RadioPass: KNAC is experiencing issues upon connection attempt {SR#33429} |
13-Dec-07 |
|
| Rhapsody |
Intermittent ability to login to Rhapsody 4.0 & Rhapsody.com {SR#33466} |
14-Dec-07 |
|
| Rhapsody |
Rhapsody to go account - billing 4 times a month. {SR# 109311} |
15-Dec-07 |
|
| Rhapsody |
Comcast Rhapsody To Go Broken Account {SR# 109311 } |
16-Dec-07 |
|
| Real Player |
Broken link on http://service.real.com/subscriptions/support.html?section=NFL {SR#33526} |
18-Dec-07 |
|
| Rhapsody |
Unable to login to Rhapsody software - " account not found" {SR#33378} |
18-Dec-07 |
|
| Real Player |
RealPlayer non-functioning link - http://music.guide.real.com/musicstoredevices {SR# 109757} |
20-Dec-07 |
|
| Rhapsody Online |
Unable to sign in to Rhapsody.com using Linux {SR#106720 } |
26-Dec-07 |
|
| Super Pass |
SuperPass - KGO radio station link is dead. {SR# 110126} |
27-Dec-07 |
|
| Real Player |
No audio for Al Jazeera stream {SR#33713} |
31-Dec-07 |
|
| Real Arcade |
Little shop - Big City crashes with Flash 9,0,115,0 installed {#33751} |
4-Jan-08 |
|
| Rhapsody |
Rhapsody issue with custom Windows Sound Scheme {SR#33789} |
7-Jan-08 |
|
| Rhapsody |
Rhapsody client "iTunes Library Import" issue {SR#33794} |
8-Jan-08 |
|
| Rhapsody |
Resolved: Rhap4 - Synch Notice when trying to play subscription tracks on a To Go device {SR# 69590 } |
10-Jan-08 |
|
| Rhapsody |
Rhapsody Gift Subscription Coupon Code Reporting Invalid {#33840} |
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